Shipping Policy
Baileys Furniture understands how important it is to receive your order quickly and safely. Below is an overview of our shipping process and guidelines.
📅 Last Updated: July 14, 2026📑 Table of Contents
⏱️ 1. Estimated Delivery Time
After placing your order, our customer support team will contact you with your estimated delivery date. Delivery times may vary by item and location.
💡 Our Promise: We'll contact you with your estimated delivery date as soon as your order is placed. Delivery times may vary by item and location.
📢 2. Delivery Updates
If there are any unexpected delays, we will notify you right away and take the necessary steps to resolve the issue promptly.
✅ We keep you informed: You'll receive regular updates about your delivery status via email and SMS.
🔍 3. Inspecting Your Delivery
Upon delivery, please inspect your item and packaging before signing for receipt. If the item appears damaged, we advise refusing delivery and contacting us immediately.
⚠️ Important: Always inspect your furniture before signing the delivery receipt. If you notice any damage, refuse delivery and contact us right away.
🛠️ 4. Damaged Products
If your order arrives damaged, reach out to us as soon as possible to arrange a replacement or refund. Be sure to include photographs and your order details for faster service.
- Contact: Email us at support@baileyscomfort.co.uk
- Required Info: Order number, photos of damage, and brief description.
- Response Time: We aim to respond within 24 hours.
↩️ 5. Returns & Cancellations
We aim to provide accurate descriptions and high-quality products. Unfortunately, we cannot accept returns or offer refunds for a change of mind. Please read all product details carefully before placing an order.
⚠️ Important: We do not accept returns or offer refunds for change of mind. Please read all product descriptions carefully before purchasing.
💡 Tip: If you're unsure about a product, contact us before ordering. We're happy to provide additional details and measurements.
📞 6. Contact Us
If you have any questions or concerns about our shipping process, please feel free to contact us either before or after placing your order. You can reach our team at support@baileyscomfort.co.uk, and we'll be happy to assist you with any queries or clarifications you may need.
🕒 Our support team is available Monday–Saturday, 9:00 AM – 8:00 PM. We respond to all shipping inquiries within 12-24 hours.