Return Policy

📋 1. Return Policy Overview

At Elite Furniture, customer satisfaction is our top priority. We stand behind the quality of our products and want you to be completely happy with your purchase. If for any reason you are not satisfied, we offer a straightforward return policy to make things right.

📅 2. Return Period

We offer a 30-day return window from the date of delivery. This gives you enough time to receive, inspect, and decide if the furniture is right for your space.

• Standard Items: 30 days from delivery date.
• Custom/Made-to-Order Items: These items are non-returnable due to their personalized nature. Please contact us for any issues.
• Final Sale Items: Items marked as "Final Sale" or "Clearance" cannot be returned.
• Holiday Period: Items purchased between November 1st and December 25th have an extended return window until January 31st.

✅ 3. Return Conditions

To be eligible for a return, the following conditions must be met:

• Condition: The item must be in its original, unused condition with no signs of wear, damage, or assembly.
• Packaging: The product must be in its original packaging with all accessories, manuals, and hardware included.
• Proof of Purchase: A valid order number or receipt is required for all returns.
• Restocking Fee: No restocking fee is applied for standard returns. However, a 15% restocking fee may apply for returns without original packaging.
• Return Authorization: All returns must be authorized by our customer service team before shipping.

🔄 4. Return Process

Returning your furniture is easy. Follow these simple steps:

💰 5. Refund Information

Refunds are processed based on the original payment method. Here's what you need to know:

• Refund Method: Refunds are issued to the original payment method used for purchase (credit card, PayPal, bank transfer, etc.).
• Processing Time: Refunds are processed within 5-7 business days after we receive and inspect the returned item.
• Partial Refunds: In cases of missing parts, damaged packaging, or signs of use, a partial refund may be issued.
• Original Shipping: Original shipping costs are non-refundable unless the return is due to our error (wrong item, damaged, or defective).

🔄 6. Exchanges

We understand that sometimes you may want a different item. We offer exchanges for products of equal or greater value.

• Same Item: If you need a different size, color, or configuration, we can exchange it for you.
• Different Item: You can exchange for a different product. Any price difference will be adjusted.
• Exchange Process: The exchange process follows the same steps as a return. Once we receive your item, we'll ship the new one.
• Shipping for Exchanges: Standard shipping fees apply for exchanges unless it's due to our error.

📦 7. Return Shipping

Return shipping costs depend on the reason for the return:

• For any reason return: A flat fee of $15.00 will be deducted from your refund for return shipping.
• Defective or Damaged Items: We cover return shipping costs if the item is damaged, defective, or incorrect.
• Large Items: For large furniture items like sofas and beds, we'll arrange a special pickup at an additional cost.
• International Returns: International customers are responsible for return shipping costs and customs fees.

📞 8. Contact Us

If you have any questions about our Return Policy or need assistance with a return, please reach out to us: