Refund Policy

📋 1. Refund Overview

At Baileys Furniture, customer satisfaction is our top priority. We understand that sometimes a product may not meet your expectations. Our refund policy is designed to be fair and transparent, ensuring you have a clear understanding of the process.

• Eligibility: Refunds are available for eligible items within the specified timeframes.
• Damaged Items: We offer full refunds for items that arrive damaged or defective.
• Change of Mind: Unfortunately, we do not offer refunds for change of mind. Please see our Return Policy for more details.
• Processing Time: Refunds are typically processed within 7-10 business days after approval.

✅ 2. Refund Eligibility

To be eligible for a refund, the following conditions must be met:

• Timeframe: Refund requests must be submitted within 30 days of delivery.
• Condition: The item must be in its original condition with no signs of use, wear, or damage (except for damaged items).
• Proof of Purchase: A valid order number or receipt is required for all refund requests.
• Damaged Items: For damaged items, please provide photos and your order details. We will arrange a full refund or replacement.
• Custom Items: Custom-made or personalized items are non-refundable unless they arrive damaged or defective.

⏱️ 3. Refund Timeline

Here's what to expect during the refund process:

💳 4. Refund Method

Refunds are issued to the original payment method used for the purchase. Here's what you need to know:

• Credit/Debit Card: Refunds are credited back to the card used for the original purchase.
• PayPal: Refunds are processed to your PayPal account.
• Bank Transfer: Refunds are transferred to the bank account provided at checkout.
• Store Credit: In some cases, we may offer store credit for future purchases at your request.
• Partial Refunds: If a partial refund is applicable, it will be processed to the original payment method.

🔢 5. Partial Refunds

In certain situations, a partial refund may be issued:

• Missing Parts: If the item is returned with missing parts or accessories, a partial refund may apply.
• Damaged Packaging: If the item is returned without original packaging, a 15% restocking fee may be deducted.
• Signs of Use: If the item shows signs of use or assembly, a partial refund may be issued.
• Original Shipping: Original shipping costs are non-refundable unless the return is due to our error.
• Restocking Fee: A 15% restocking fee may apply to returns without original packaging.

🛠️ 6. Damaged Items

If your order arrives damaged, we will process a full refund or replacement. Here's how:

• Contact Us: Reach out to our team within 48 hours of delivery with photos of the damage.
• Full Refund: We will issue a full refund, including original shipping costs.
• Replacement: If you prefer, we will arrange a replacement item at no additional cost.
• Pickup: We will arrange to have the damaged item picked up from your location.
• No Restocking Fee: No restocking fee applies to damaged or defective items.

🚫 7. Non-Refundable Items

The following items are not eligible for refunds:

• Change of Mind: We do not accept refunds for change of mind. Please read product descriptions carefully before ordering.
• Custom-Made Items: Personalized or custom-made furniture cannot be refunded unless damaged or defective.
• Final Sale Items: Items marked as "Final Sale" or "Clearance" are non-refundable.
• Used or Assembled Items: Items that have been assembled or show signs of use are not refundable.
• Shipping Costs: Original shipping costs are non-refundable for non-defective returns.

📞 8. Contact Us

If you have any questions about our Refund Policy or need to request a refund, please reach out to us: